Privacy Policy

How we collect, use, and protect your personal information

Last Updated: May 15, 2024

1. Introduction

Megaeth Travel Tour ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our services and visiting our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or booking a tour with us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or book a tour
  • Complete forms on our website
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Contact information (name, email address, phone number, mailing address)
  • Billing information (credit card details, billing address)
  • Passport information and other identification details necessary for travel arrangements
  • Dietary restrictions, health information, and special assistance requirements relevant to your tour
  • Travel preferences and interests
  • Emergency contact details

2.2. Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website addresses
  • Geographic location (country and city level)

2.3. Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Business partners and service providers who assist us in providing travel services
  • Travel agents who book tours on your behalf
  • Social media platforms when you interact with our content or log in using social media credentials

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and manage your tour bookings and travel arrangements
  • Provide customer service and respond to your inquiries
  • Send administrative information, booking confirmations, and updates regarding your travel plans
  • Personalize your experience and deliver content relevant to your interests
  • Send marketing communications (with your consent where required by law)
  • Process payments and prevent fraudulent transactions
  • Improve our website, products, and services
  • Comply with legal obligations and enforce our terms of service
  • Address health and safety concerns during your tour

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect and store information when you visit our website. Cookies are small text files stored on your device that help us improve your experience, provide analytics, and enable website functionality.

4.1. Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Track your activity across websites to deliver personalized advertisements

4.2. Your Cookie Choices

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that blocking certain cookies may impact your experience on our website and limit certain functionalities.

5. How We Share Your Information

We may share your personal information with the following categories of recipients:

5.1. Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as:

  • Travel suppliers (hotels, airlines, tour operators, transportation providers)
  • Payment processors and financial institutions
  • Customer service providers
  • Marketing and analytics partners
  • IT and cloud service providers

These service providers are contractually bound to use your information only for the purposes of providing services to us.

5.2. Business Partners

We may share information with business partners with whom we jointly offer products or services, such as co-branded tours or promotions.

5.3. Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to establish or exercise our legal rights or defend against legal claims.

5.4. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5.5. With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. International Data Transfers

As a global travel company, we may transfer your personal information to countries other than your country of residence, including to countries that may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information is adequately protected.

For transfers to countries without adequate protection as determined by the European Commission, we rely on mechanisms such as standard contractual clauses, binding corporate rules, or the EU-US Privacy Shield Framework, as applicable.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These measures include:

  • Encryption of sensitive data
  • Secure network architectures
  • Access controls and authentication procedures
  • Regular security assessments and testing
  • Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

9.1. Access

The right to request copies of your personal information that we hold.

9.2. Rectification

The right to request that we correct any inaccurate or incomplete personal information.

9.3. Erasure

The right to request that we delete your personal information in certain circumstances.

9.4. Restriction

The right to request that we restrict the processing of your personal information in certain circumstances.

9.5. Data Portability

The right to receive your personal information in a structured, commonly used format.

9.6. Objection

The right to object to our processing of your personal information in certain circumstances.

9.7. Automated Decision-Making

The right not to be subject to automated decision-making, including profiling, that produces legal or similarly significant effects.

9.8. Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request. We will respond to valid requests within the timeframes required by applicable law.

9.9. Right to Complain

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit or use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will provide notice through our website or by other means as appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

The date at the top of this Privacy Policy indicates when it was last updated.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Megaeth Travel Tour
2 Ethan Parks
Ellisburgh PE28 5US
United Kingdom

Email: [email protected]
Phone: +44 874 781 4339

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.