We're here to help you plan your next extraordinary adventure
Whether you have questions about our tours, need assistance with booking, or want to create a custom travel experience, we're here to help. Complete the form below, and our team will get back to you within 24 hours.
For most of our tours, we recommend booking 6-12 months in advance, especially for peak season travel or popular destinations like the Serengeti during migration season or Kyoto during cherry blossom time. However, we sometimes have last-minute availability, so don't hesitate to contact us even for travel in the near future.
Our standard cancellation policy allows for full refunds (minus deposit) up to 90 days before departure, 50% refund for cancellations 60-89 days before departure, and no refunds for cancellations less than 60 days before departure. However, we strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. For detailed information, please refer to our Refund Policy.
Absolutely! Custom and private tours are our specialty. Whether you want to modify one of our existing itineraries or create something completely unique, our specialists can work with you to design the perfect journey based on your interests, timeframe, and budget. Just indicate your interest in a custom tour when contacting us.
Yes, many of our tours can be adapted for families with children. We indicate minimum age recommendations for each tour, but we're happy to discuss options for making specific journeys more family-friendly. We also offer dedicated family adventures designed specifically with activities and pacing appropriate for travelers of all ages.
Each tour has specific inclusions detailed on the tour page, but generally our prices include accommodation, most meals, all ground transportation within the destination, expert guides, entrance fees to attractions, and unique experiences mentioned in the itinerary. International airfare, travel insurance, some meals, and gratuities are typically not included. We always provide a clear list of inclusions and exclusions for each tour.